Why are you making this change?
In fact, Vin65 has been part of WineDirect since 2012. By unifying under one brand and combining our teams, we will be able to more fully deliver on our end-to-end service promise and provide you with better service and tools.
What is happening to the Vin65 website?
On November 2, we will launch a brand new website at www.winedirect.com. The existing Vin65.com website will be decommissioned and all pages will automatically redirect to a new page on winedirect.com This includes all our blog content.
Where will I go to log in?
Your log in pages for both fulfillment and ecommerce will remain the same. You will also be able to navigate directly to them from our new website at www.winedirect.com starting November 2. For both, you will notice a new look and feel, but your username and password will remain the same.
I’m currently a Fulfillment Only client. Do I have to start using your Ecommerce services?
If you are currently using a different ecommerce solution, you do not have to change. However, using integrated ecommerce and fulfillment tools unlocks certain benefits like unparalleled package tracking capabilities, real-time inventory and product sync, and more. Learn more about our powerful winery ecommerce tools.
I’m currently an Ecommerce Only (Vin65) client. Do I have to start using your Fulfillment services?
No. You can continue to use your current fulfillment solutions with our ecommerce tools. Currently, WineDirect Fulfillment services are available in Northern and Central California. If you are located in these areas, we encourage you to learn more about how integrated fulfillment and ecommerce can improve your DTC operations, with features like unparalleled package tracking capabilities, real-time inventory and product sync, and more.
I’m a Fulfillment and Ecommerce (Vin65) client. Do I have to change my account set up? Will this affect the current integration between the Fulfillment Portal and my Vin65 Admin Panel?
No. The new brand will not affect your account integration and you do not need to make any updates.
Will this affect your performance and up-time? Are you moving your servers?
No. We are not making any changes to our infrastructure or moving any servers. There will be no impact to our up-time or ability to process your orders, either in Ecommerce (Vin65) or Fulfillment.