WineDirect's fulfillment services are seamlessly integrated with our wine club, point of sale and ecommerce tools. Your team will love our real-time inventory and product syncing as well as easy order re-directs that reduce unnecessary returns. Your customers will appreciate speedy order processing and unparalleled tracking capabilities, including SMS delivery updates.
As soon as you sign up, you'll be assigned a personal fulfillment client success specialist who will help you transition seamlessly to our systems—and make sure you are set up for long term success. Your account manager also becomes intimately familiar with your business, becoming a seamless extension of your in-house team.
Our winery fulfillment portal provides 24/7 visibility into order status and inventory by SKU and by warehouse. Detailed inventory data allows you to drill down into day-by-day changes, making reporting and reconciliation for your Oregon winery a breeze. Additionally, our advanced weather management tools allow you to place an individual order or even an entire state on hold, if necessary.
We ship our clients’ wine perfectly 99.98% of the time. Plus, our bi-coastal warehouse network enables our clients to reach 90% of US wine drinkers within 2-days via ground shipping - a major plus for the modern consumer. Thanks to our ongoing investment in superior technology and a top-notch team of people, we aim to make that even better and faster next year.
Our commerce and fulfillment services are trusted by nearly 200 wineries to boost DTC sales, and while that number continues to grow, we pride ourselves on understanding each and every winery’s unique needs. That’s why we have a dedicated account manager for each one of our fulfillment clients. Plus, our strict service standards and online client portal provide maximum transparency, so you can see how our team is performing in real-time—even during the busiest of shipping times.
"The setup and inventory management is user friendly and always correct. I'd recommend WineDirect to all wineries looking for a shipping and fulfillment company."
-- Nicole Kerlin, Wine Club & DTC Manager, Sequoia Grove
"WineDirect is truly our partner in getting our wines in customers' hands as quickly as possible. The customer wants shipments to be on time and easy and WineDirect allows me to deliver on that promise. If ever extra support is needed, the client services team is always available and knows exactly what to do. WineDirect sets the bar high in DTC wine fulfilment."
-- Brian Teaff, Wine Clubs Manager, Foley Family Wines
"We have been with WineDirect since the very beginning and witnessed and benefitted from the continuous well thought-out development of services … They do the work of two, maybe three full time employees that we do not want to afford. We can't praise them enough, or be more grateful."
-- Mike Lamborn, Owner, Lamborn Family Vineyards